JUAN M. HERNANDEZ

7319 Hibiscus Falls, San Antonio, TX 78218

Cell: 254-413-1637

Email: lcxmhdz@gmail.com

INFORMATION TECHNOLOGY

ADMINISTRATOR

Accomplished Bilingual IT professional with 15 years of Active Duty Military experience in Information

Systems and Technology including Information Security, Information Assurance, LAN/WAN

administration, Network design and administration, Helpdesk management, Computer upgrade and repair

for Windows based platforms.

Certifications: CompTIA A+ ce, CompTIA Security+ ce, MCTS: 70-680

Security Clearance: Secret (Active)

Languages: English (fluent), Spanish (fluent)

SPECIALIZED EXPERIENCE

  · Serves as a Windows system administrator and primary customer liaison with responsibility for

resolving difficult customer problems

  · Applies knowledge of and skill in applying customer support concepts, methods, and procedures

for troubleshooting and recovering systems and files, installed operating systems, and

applications.

  · Provides technical advice and assistance to include troubleshooting, diagnosis, and resolution for

customer application and hardware problems.

  · Install, configure, and manage workstations commercial off the shelf (COTS) applications

residing on a Windows XP/7 enterprise environment.

  · Optimizes the functionality of Windows clients through health diagnoses (i.e. availability,

capacity, and/or configuration problems).

  · Adhere to IA directed security plans and policies across environment to maintain hardware and

software patch compliance through automated delivery software and manual patch installation.

  · Defines and supports customer requirements based upon analysis of business needs and best

practices.

JUAN M. HERNANDEZ

7319 Hibiscus Falls, San Antonio, TX 78218

TECHNICAL BACKGROUND

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows Server 2003 and 2008, Linux,

Unix.Network Protocols: LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, RIP,

OSPF, EIGRP, IGRP, TFTP, SFTP, Ethernet Software: MS Exchange, MS Proxy Server, Cisco IOS,

McAfee ePO, CEDMS, SharePoint, Active Directory, BlackBerry Server, VMware Server and Desktop

Hardware: Netgear Switches, Hubs, Laptops, Workstations, Servers (HP and Dell), SCSI, Modems, Network

Cards, Memory, Printers, Scanners, iPhone Cell Phones, AVAYA UC Phone, VOIP, Cisco Router 1850, Cisco

Switches 2950 and 3560 series AHLTA / CHCS, GFE

PROFESSIONAL HISTORY

ACE INFO SOLUTIONS INC., RANDOLPH AFB, TX – Information Technology Administrator

01/2016 – Present (GS-12 equivalent).

Serves as the Information Technology Systems Administrator for the Head Quarters Air Education

Training Command Surgeon General (AETC/SG) and all staff sections including the Command Surgeon

(SG), Deputy Command Surgeon (SG2), Chief Medical Enlisted Force (CMEF), Aerospace Medicine

Division (SGP), Bio-environmental Engineering Branch (SGPB), Mental Health Branch (SGPK), Flight

Med/Physical Standards Branch (SGPS), Public Health Branch (SGPM, Medical Modernization Division

(SGR), Medical Support Division (SGS), Medical Systems Branch (SGSI), Administrative Services

(SGSP), Medical Resources (SGSR), Force Development Division (SGU), and the Medical Readiness

Division (SGX).

  · Provides on-site and remote IT customer support services to include implementation,

configuration, maintenance and troubleshooting of all information systems assigned to HQ AETC

which consist of Classified and Unclassified Information systems and Video and Voice

Telecommunications systems, both on the Air Force Network and Stand alone.

  · Serves as the HQ AETC/SG SharePoint administrator; Ensuring that all required updates and data

integrity is maintained and operational

  · Provides all IT training to the HQ AETC staff; ensuring that all monthly, quarterly and yearly

Cyber Security and IA Training is being conducted and completed in order to maintain 100%

compliance with the Randolph Air Force Base IA requirement.

  · Ensures that all Information Security and Assurance policies are being applied to all systems and

users within the Air force Network and AETC Systems.

  · Coordinates, supports and executes all Video Teleconferences (VTC) between HQ AETC/SG and

all military installations in the San Antonio Area to include VTC communications with the US

Air Force HQ/SG Pentagon on a weekly basis.

JUAN M. HERNANDEZ

7319 Hibiscus Falls, San Antonio, TX 78218

SiGLOBAL / GEMINI TECH, FORT BENNING, GA – Information Technology Administrator 04/2015 –

01/2016 (GS-12 equivalent).

Serves as a Bilingual Information Systems Administrator for the Western Hemisphere Institute for Security

Cooperation (WHINSEC) and School of Professional Military Education at Fort Benning (SPME).

  · Provides complex on-site and remote customer support services including the installation,

configuration, troubleshooting, customer assistance, and training to support WHINSEC IT

requirements.

  · Provides computer related training and education: performs as the primary instructor for all ITrelated

courses.

  · Participates in accomplishing technical, analytical, and advisory functions pertinent to local policies,

plans, and processes while also ensuring that work accomplished is in compliance with higher

authority policies and guidelines

  · Ensures the application of information Security and information assurance policies, principles, and

practices in the accomplishment of work in both specialties.

  · Coordinates, supports and executes all Video Teleconferences (VTC) between WHINSEC, SPME

and all outside agencies to include any troubleshooting and maintenance of VTC equipment

TCI / LOCKHEED MARTIN, FORT BENNING, GA – Remote Computer Technician 01/2015 – 04/2015

(GS-11 equivalent).

Served as a Remote Computer Technician for the Network Enterprise Center (NEC) at Fort Benning;

provides IT support through remote and on-site means to all military units within the Fort Benning Base

and supporting agencies in and around the Fort Benning and Columbus, Georgia area.

  · Responded to trouble tickets to resolve user problems and open trouble tickets to track and resolve

user problems.

  · Provided phone, remote, on-site, and desk-side technical support to users in the areas of e-mail,

directories, standard MS Windows desktop applications, and network connectivity.

  · Provided personal computer support, problem analysis, and hardware/software installation and

configuration.

  · Provided Help Desk assistance and adding and removing workstations to and from the domain while

also assisting in the gathering and researching of information needed to help customers, groups and

organizations resolve user, computer and network related issues.

JUAN M. HERNANDEZ

7319 Hibiscus Falls, San Antonio, TX 78218

ARMY, FORT GORDON, GA – Information Systems Operator / Analyst Instructor 02/2011 – June 2014

(GS-12 equivalent).

Served as an Information Systems Analyst (25B) Instructor for initial entry Soldiers and prior enlisted

Soldiers re- classing to the 25B military occupational skill. Instructed over 2000 IT Soldiers with a 99% pass

rating overall.

Classes taught:

  · A+: installing, repairing, troubleshooting, maintaining, customizing and operating information

systems. The handling and interaction of IT customers through proven professional practices.

  · Cisco Certified Network Administrator course (CCNA): installing, configuring, operating, and

troubleshooting medium-size routed and switched networks, including implementation and

verification of connections to remote sites in a WAN.

  · IT-Essentials I and II: Fundamentals of computer hardware and software and advanced concepts

such as security, networking, and the responsibilities of an IT professional.

  · Security+: computer security practices to include cryptography, access control, disaster recovery, risk

management, network security, compliance and operation security, threats and vulnerabilities,

application, data and host security, access control and identity management

ARMY, FORT HOOD, TX – Information Systems Support Supervisor 01/2010 – 02/2011 (GS-12

equivalent).

Served as the Information Systems Support Staff Supervisor for the 1st Cavalry Division which provides

tactical, automations and helpdesk support as well as IT operations support to the 1st Cavalry Division staff

and attached Brigades. Managed over 70 personnel and over 500K in automations and operations

equipment.

  · Supervised the daily operations of the Helpdesk, Information Assurance section, Computer imaging

support section and the Operations section.

  · Oversaw the Helpdesk operations which consisted of 10 military and civilian personnel that imaged

over 5,000 computers, created over 10,000 active directory accounts and completed over 2,000

work orders.

  · Managed over 70 Soldiers assigned to the Information support section (G6) of the 1st Cavalry

Division which included the training, counseling, and everyday tasks and duties of all personnel

including professional and personal matters.

  · Prepared all staff sections in the G6 for deployment to Afghanistan in 2011. Including the managing

and supervising the movement of all Soldiers and equipment, the planning and execution of all

training pertinent to the deployment and the completion of all professional and personal actions

needed for each Soldier.

JUAN M. HERNANDEZ

7319 Hibiscus Falls, San Antonio, TX 78218

ARMY, FORT HOOD, TX – Information Systems Support Supervisor 04/2008 – 01/2010 (GS-12

equivalent).

Served as the Information Systems Support Supervisor for the Command staff section of the 1st Cavalry

Division in preparation to deploy and throughout the deployment to Baghdad, Iraq. Provided automations

and communications support to the Commanding General of the 1st Cavalry Division and the Deputy

Commanding Generals of both support and movement, to include the Division Command Sergeant Major,

the 1st Cavalry Division Chief of Staff and all supporting admins and aides.

  · Oversaw the daily automations and communications support for the Commanding General and the

Deputy Commanding Generals within Camp Liberty and all supporting installations within Iraq.

  · Managed all systems in the Command staff which includes all windows based operating systems and

all Command Post of the Future (CPOF) systems needed by the command group to manage and

coordinate the war effort in Baghdad, Iraq.

U.S. ARMY, FORT HOOD, TX – Battalion Automations Support Supervisor 01/2004 – 04/2008 (GS-12

equivalent).

Served as the supervisor for the automations and communications support staff section for the 2nd Battalion

5th Cavalry Regiment during multiple deployments to Iraq in support of Operation Iraqi Freedom. Managed

the training, preparation, movements, welfare, and overall duties of 33 Soldiers. Supervised the daily

Automations, Information Assurance and Tactical Communications for 7 Companies within the Battalion at

Camp War Eagle in Sadr City, Iraq during the 2004 – 2005 Deployment and again at Camp Liberty in

Baghdad, Iraq during the 2006 – 2008 Deployment. Responsible for over 500K in equipment.

U.S. ARMY, WASHINGTON, DC – Pentagon Computer Incident Response Team Supervisor 01/2001 –

01/2004 (GS-12 equivelent).

Served as the Supervisor for the Pentagon Computer Incident Response Team (PentCIRT) which consisted

of several staff sections including the Certification and Accreditation, Vulnerability Assessment, Intrusion

Detection Services, Automations Help Desk, and the Information Assurance teams. Provided Network

Security and automations support to the Pentagon Network and all government agencies operating within the

network and all supporting agencies outside of the Pentagon Network to include Rosslyn, VA., and Crystal

City, VA. Managed 40 personnel composed of both civilian and military members with equipment valued at

more than 300k.

  · Conducted wireless scanning and testing for mobile devises using DoD approved Tools.

  · Maintained 100% accountability of all classified systems located in the Pentagon and supporting

agencies.

JUAN M. HERNANDEZ

7319 Hibiscus Falls, San Antonio, TX 78218

  · Acknowledged all Information Assurance Vulnerability Management (IAVAs).

  · Ensured System and Network Administrators applied required patches to assigned components.

  · Reviewed vulnerability scan results for verification of compliance.

  · Scanned, monitored, detected, and eradicated identified security vulnerabilities

EDUCATION

AMERICAN MILITARY UNIVERSITY (AMU) – BS Information Technology Management – 2016

U.S. ARMY – Basic Instructor Course – 2011

U.S. ARMY – Army Advanced Leaders Course – 2008

U.S. ARMY – IT Networking and CISCO Routing, Advanced Routing, and Information Assurance – 2006

U.S. Army – Advanced Tactical Training (ATNT) Phase I and II – 2006

U.S. Army – Information Security Essentials – 2006

U.S. Army – Systems Administrator / Network Security Manager – 2005

GLOBAL KNOWLEDGE – Network Security II: Integration and Implementation – 2003

CARNEGIE MELLON UNIVERSITY – Computer Security Handling for Technical Staff - 2003

U.S. Army – Army Advanced Individual Training – 1999

HONORS AND SPECIAL ACHIEVEMENTS

Army Commendation Medal x 5

Army Good Conduct Medal x 4

Global War on Terror Service Medal

National Defense Medal

Overseas Service Ribbon x 4

Army Service Ribbon

General Staff Badge

Army Achievement Medal

Iraq Campaign Medal x 3

Global War on Terror Expeditionary Medal

Korea Defense Service Medal

NCO Professional Development Ribbon x 2

Combat Action Badge